Privacy Policy

1. Who We Are

Golan Bike Ltd. ("Golan Bike", "we", "us") operates the website golanbike.pro and provides mountain bike rental and guided trail services from our location at 8 HaBanim Street, Katzrin 1290000, Israel. Company registration number: 516208808.

2. Information We Collect

We may collect the following types of personal information when you use our website or services:

• Contact details — name, email address, phone number provided via our contact form or booking requests.
• Booking information — preferred dates, service type, group size, and special requests related to bike rentals or guided rides.
• Identification — valid ID details required at the time of bike rental (collected in person, not via the website).
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and confirming bike rental and guided trail bookings
• Communicating with you about your reservation, including changes or cancellations
• Improving our website and services based on usage patterns
• Complying with legal obligations, including safety and insurance requirements
• Sending promotional offers about Golan Bike services (only with your consent)

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the cookie consent banner and basic site functionality.
• Analytics cookies — to understand how visitors interact with our site (only if you accept cookies).

You can accept or decline cookies via the banner displayed at the top of the site. Your preference is stored in your browser's local storage. You may also clear cookies through your browser settings at any time.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors to handle rental deposits and charges
• Insurance providers in the event of an accident or equipment damage claim
• Legal authorities when required by law or to protect our rights

6. Data Retention

Booking records are retained for 3 years for accounting and legal purposes. Contact form submissions are retained for 12 months unless a booking is made, in which case they are kept with the booking record. Analytics data is anonymized after 26 months.

7. Your Rights

Under applicable Israeli privacy law and the GDPR (for EU visitors), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Israeli Privacy Protection Authority

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

9. Third-Party Links

Our website may contain links to external sites (e.g., trail mapping services, social media). We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries or to exercise your data rights, contact us at:

Golan Bike Ltd.
8 HaBanim Street, Katzrin 1290000, Israel
Email: ride@golanbike.pro
Phone: +972 4 555 7808